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STORE POLICY

Store Policy – Family Flow FX (FFX)

Last updated: 25 August 2025

1) Scope

These terms apply to all purchases of digital products (Expert Advisors/robots, indicators, templates, scripts, courses, PDFs, and licences/keys) made via our websites, forms, or direct invoices.

2) Products & Compatibility

  • Products are digital and delivered as downloads, licence keys, or access links.

  • Compatibility (platform, broker, symbol, account type, server time, VPS requirements) is the buyer’s responsibility.

  • Always test on a demo account first before going live.

3) Pricing, Currency & Taxes

  • Prices are listed in South African Rand (ZAR) unless noted otherwise.

  • We may change prices, bundles, and promotions without notice.

  • Taxes and fees (if applicable) are shown at checkout.

4) Payments

  • Accepted methods: card (e.g., Yoco), instant EFT, and other options shown at checkout.

  • Your order is confirmed only after successful payment. Suspicious or high-risk payments may be declined or refunded back to the original method at our discretion.

5) Order Fulfilment & Delivery

  • Delivery occurs via download link, licence key, or email to the address provided at checkout.

  • Most orders are fulfilled immediately after payment; rare delays can occur due to fraud checks, system load, or email issues.

  • If you do not receive delivery within 1 hour, check spam/junk and then contact support with your order ID.

6) Licensing & Fair Use

  • Licences/keys are issued for personal use on the specified account(s)/devices only.

  • Sharing, resale, distribution, decompiling, or publishing our code or assets is prohibited.

  • We may revoke licences for piracy, abuse, or chargebacks.

  • Some licences may be tied to account numbers, broker servers, or expiry dates shown in your order.

7) Updates & Support

  • Where included, updates cover bug fixes and compatibility within the same major version. New features or major upgrades may require a fee.

  • Standard support is via email/WhatsApp during business hours and focuses on installation, activation, and basic setup.

  • Support does not include personalised strategy design, broker selection, or financial advice.

8) Trials, Demos & Settings

  • If available, trial/demo versions are provided to help you assess fit before purchase.

  • Shared settings (set files, screenshots) are illustrative; performance differs by broker, spread, liquidity, and execution.

9) Strict No-Refunds Policy (Digital Goods)

  • All sales are final. Once a download link or licence key is issued, we cannot revoke access; therefore, refunds or exchanges are not offered—even if unused.

  • This does not limit rights that cannot be excluded under South African law (e.g., defective delivery). For technical faults caused by us that prevent activation, contact support within 7 days so we can re-deliver or correct the issue.

10) Chargebacks & Fraud

  • Initiating a chargeback after valid delivery is a breach of these terms. We will provide proof of delivery to the payment provider and may revoke licences and block future purchases.

  • We may require additional verification (e.g., order email confirmation) before fulfilling high-risk orders.

11) Promotions, Coupons & Affiliates

  • Promotions and coupons are time-limited and cannot be stacked unless stated.

  • Affiliate links may generate commissions; this does not change our “no-advice” stance.

12) Risk Warning (Trading)

  • Trading leveraged products (CFDs, indices, metals, synthetic instruments) is high risk and can result in loss of capital.

  • We do not guarantee profitability, win rate, drawdown limits, or any specific outcome. You are solely responsible for your trading decisions and risk.

13) Privacy

  • We collect minimal data needed for orders, licensing, updates, and support. See our Privacy Policy for details on data handling, cookies, and analytics.

14) Intellectual Property

  • All code, text, images, videos, branding and documents are protected intellectual property of FFX unless otherwise stated. Unauthorised use is prohibited.

15) Limitation of Liability

  • To the fullest extent permitted by law, FFX is not liable for direct/indirect or consequential losses (including trading losses, lost profits, data loss, or business interruption) arising from the use of our website, products, or content.

16) Governing Law & Disputes

  • These terms are governed by the laws of the Republic of South Africa.

  • You agree to attempt an informal resolution with us before escalating disputes. Venue: competent courts in South Africa.

17) Changes to This Policy

  • We may update this policy at any time. Continued use of our store after changes take effect constitutes acceptance of the updated terms.

19) Acceptance

By purchasing, downloading, installing, or using any FFX product, you confirm you have read, understood, and agree to this Store Policy, including the No-Refunds clause and the Risk Warning.

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